Dell XPS 13 7390 2-in-1 Laptop FAQS – part1

Depends how you use it, if you watch intense Youtube or basically just leave the PC on without doing anything. The battery runtimes are different. However 2020 laptops you are able to charge it up with any QC3.0 PD external chargeable Battery via USB Type C charging just liked charging up your mobile phone.

Hi. The XPS 7390 comes with a 4-cell “smart” lithium-ion battery. Typically, a 4 cell battery should last upto 1.5-2 hrs under standard operating conditions. The operating time varies depending on operating conditions and can significantly reduce under certain power-intensive conditions.

The battery life is supposed to be around 17 hours out of the box.

I don’t know what’s wrong with the Dell representatives.

Yes, if you are playing the latest 3D games with screen on full brightness then you might have 2 hours of battery life.

However, the XPS 13 7390 2-in-1 is Project Athena certified. To get that it needs 16 hours of video playback battery life and 9 hours on typical multitasking(music streaming, WiFi on, multiple browser tabs) with 250 nits brightness(which is fairly high).

So I think you’ll be totally satisfied with it.

In black and white terms, according to Dell sales, the 1080p screen is rated 15-17 hours and the 4K screen is 10-12 hours.

These are estimates and even they say “will vary depending on use.” I think outside of the screen itself, each specific build will vary slightly in battery life. An i3 will have a much longer battery life than an i7.

Not to mention that these are not real world tests. Once the laptop is on the market and easily accessible, there will be many online, hands-on reviews and tests that I would believe much more over dell estimates. However, as David mentions, it is Project Athena Certified which means the battery estimate promises are supposed to hold up well in real world use. We will have to wait and see as this is the first Athena laptop.

The RTS date of Inspiron 7390 2-in-1 is 03/27/2019.

The original release date was July 10th 2019, but it looks to have been pushed back to sometime in August.

It was july 10 to begin with, than august 2nd and now they aren’t giving an exact date..just “next month or so” is all we get

The operating time of the battery varies depending on operating conditions and can significantly reduce under certain power-intensive conditions.

Here are some general guidelines for “real life” battery life on the XPS 13 2-in-1 (7390). The configurations with the FHD+ panel can pretty much go all day with “typical” work. The MM14 benchmark is 16+ hours. For the configurations with UHD+ you would see about 60% of that same endurance. So, maybe a little more than half a day of typical work (or play). Both of the panels are excellent so if your preference is battery life, go with the standard FHD+ panel. If you need the extra resolution (and have the extra $) then get the UHD+ screen.

I just got my 7390 today i7/UHD 4k… Battery life is HORRENDOUS…. at 100% battery on Battery Saver mode (2% – that’s a single two – brightness and no apps open on fresh start from opening shipping box, i.e., no software installed), I am getting 4h 15m estimated time just letting it sit here doing nothing. If I start using any apps or push up the performance slider… battery drops to <2 to 3 hours tops. Why have a laptop?

Why doesn’t Dell offer a 7390 with i7, FHD+, 32GB, and 1TB? I am really confused. This is an almost $3k laptop. It’s going back.

It’s killer bro. That’s why they went with it.

The Killer Wireless 1650 uses Intel AX200 WiFi chipset with Killer software installed. Not sure what this device uses but 1650 has a version with CNVIo. Probably uses CNVIo considering how compact it is.

It shouldn’t really make a difference in terms of power usage. CNVIo is for smaller form factors and reduction of BoM(Bill of Materials).

I think the answer is the processor being used is not CNVIo compatible. Since the Killer 1650 is PCIe, as is the Intel ax200, then they would both be OK but according to the service manual, it is not user replaceable. The Intel ax201 is a CNVIo device, so not compatible with the XPS 13 7390.

I suppose my thinking the CNVIo interface was being developed precisely for the modern standby system, to improve integration, was incorrect.

Thanks..

We recommend getting an extended warranty and services like the Premium Support Plus to ensure that you continue to avail free services for any of your needs.

Even with the extended warranty they won’t replace it. I’ve had mine about a year and it has been shipped out for repairs four times and about ready for a fifth. Even with all the problems with this machine they have refused to replace it. Over $1200 for a big, non-working piece of junk.

Hi. We have not had any reports of poor battery or coil whine on the XPS 7390. If you do experience issues we have a dedicated 24/7 technical support team that can look into it and assist you accordingly. You could reach out to them when available by sending a direct message at https://dell.to/2XnMBVw or private message at https://dell.to/2XfeYF3 with the system Service Tag.

(How to locate Dell Service Tag : https://dell.to/36XCTfP)

The Inspiron 13 7390 2-in-1 has up to 11 hours 6 minutes (666 mins) of Mobile Mark 14 battery life when equipped with Intel® CoreTM i7-8565U Processor, Intel UHD 620 integrated graphics with shared memory, 16GB LPDDR3 system memory, 256GB PCIe NVMe SSD, UHD touch display, 4-cell 52 WHr* battery and Windows 10, as tested by Dell labs in March 2019.**

*The stated Watt Hour (WHr) is not an indication of battery life.

**Battery life is based on Mobile Mark 2014 benchmark test, available at https://dell.to/2uWAGUO. Test results are for comparative purposes only. Actual battery life may be significantly less than the test results and varies depending on product configuration and use, software usage, operating conditions, power management settings and other factors. Maximum battery life will decrease with time.

***Within Dell Power Manager software, selecting either the Default mode of Adaptive Charge or ExpressChargeTM can recharge system battery from 0% up to 35% within 20 minutes when system is powered-off and battery temperature is between 16-45 degrees C. With ExpressChargeTM mode enabled , the system battery can then continue charging up to 80% within 60 minutes. After charging has reached 80% capacity, charging speed will return to normal speed. Recommended for use with the provided Dell power adapter; not recommended with a smaller capacity power adapter. Charging time may vary +/-10% due to system tolerance.

We are committed to customer satisfaction and always offer free shipping and easy returns as well so you can shop with confidence.

I get much better than that with my FHD – typically 8h; 6h for constant video. Charges fast too. No coil whine on mine.

2 causes for complaints (1) buggy windows (check task manager for useless tasks) and (2) buggy BIOS (laptop wakes up when plugged in or unplugged). Hoping #2 will be patched soon.

Hi. Please find the specifications link for the display for both models below :

XPS 13 9300 Setup and Specifications: https://dell.to/2NH5j7l

XPS 13 7390 2-in-1 Setup and Specifications : https://dell.to/2NKglIP

Yes, I know the specifications. I need the size of the screen **minus the bezels** please. Thank you.

The XPS 7390 2-in-1 is tested to work with a maximum SSD storage capacity of Up to 1 TB on PCIe Gen3.0x4 NVMe, up to 32 Gbps interface.

No, the SSD is soldered onto the motherboard and can’t be replaced.

The current configurations of Inspiron 13 7390 2-in-1 are available with 16GB memory, 512 GB PCIe NVMe x4 Solid-State Drive (Onboard) Storage under Order Code x27390dnkys. Also, there is another one with 32 GB memory (integrated), 1 TB PCIe NVMe x4 Solid-State Drive (Onboard) Storage.

You can select one accordingly or upgrade it later.

The XPS 13 2 in 1 you cannot upgrade any components later. They are all soldered onto the motherboard. This is why not having a 1TB option (except on the top configured unit with 32GB ram) is an issue.

We need the option to have 1TB on lower configs as well.

Hi. We don’t have that color available and will not be available any time soon.

You were most likely looking at New XPS 13 laptop. it has that option on their website.

https://www.dell.com/en-us/shop/dell-laptops/new-xps-13-laptop/spd/xps-13-7390-laptop

New XPS 13 2-in-1 7390 is not designed or tested with any specific non-Dell brand stylus / pen. However, If the system requirements of the pen meet with the current system configuration, then it should work well.

NOTE: This model supports the Premium Active Pen (PN579X) only on certain configurations that are shipped with a ‘Pen enabled sticker on it’.

It is compatible with the Wacom pens.

The New XPS 13 inch 2-in-1 7390 system is designed to support a USB Type-C 45 W power adapter with an input voltage range from 100 VAC x 240 VAC.

The power adapters that come with your system vary depending on the region and country that you live in and where you purchase your system. If you buy it in your home (ship to) country and your sockets are 110v then you get that adapter. If your country’s sockets are 220v then you get that adapter.

Dell has not designed and tested the New XPS 13 2-in-1 7390 with any specific external GPU. However, if the external GPU meets with the system requirements then it should work well.

I have the Dell XPS 13 2-in-1 7390 with an external GPU connected (NVIDIA Titan V in Razor Core X case) and it works great for me.

Yes, the XPS 7390 2-in-1 is available in both Windows 10 Home 64bit English and Windows 10 Pro 64-bit English operating system. You can select one accordingly from the list of available configurations.

The available configuration options from the Dell website seem to change almost daily. Sometimes the option to customize OS version is there, other times it’s not. Regardless you can upgrade to Win10 Pro from Microsoft once you have the device in your possession.

Currently, not even the sales team has a perfect answer for this. In black and white terms, according to them, the HD screen is rated 15-17 hours and the 4K screen is 10-12 hours.

These are estimates and even the sales team says “will vary depending on use.” I think outside of the screen itself, each specific build will vary slightly in battery life. An i3 will have a much longer battery life than an i7.

Not to mention that these are not real world tests. Once the laptop is on the market and easily accessible, there will be many online, hands-on reviews and tests that I would believe much more over dell estimates.

To your second question, no it will not be possible. Dell’s preset builds do not allow this

The Intel® Core™ i7-1065G7 Processor comes with 8 MB L3 cache only.

You may want to update this on your website. Some people care what they are getting.

Memory on the Inspiron 7390 2in1 is Onboard memory. The configurations supported are :

• 8 GB onboard memory

• 16 GB onboard memory

NOTE: The memory is integrated on the system board from the factory and it cannot be upgraded later.

LPDDR4X is different than what you know normally. Each die has two independent 16-bit channels, so that’s 32-bit. In order to be equal to dual-channel memory like in Desktops, you need four dies. The smallest LPDDR4X is available in 8Gb(1GB) capacities so its definitely possible to get 128-bit out of it. It’s also possible to get two dies per package to get 4x 16-bit connections saving you space by only using two packages.

In the upgradeable laptop SO-DIMM and laptop DIMM packages, each die is 8 or 16-bit, but you have many of them to reach the 64-bit required per DIMM. So dual channel in the “PC” sense means 128-bit width.

the 2 thunderbolt ports are usb 3.0 ports as well, you just need a simple adapter

Hi. The Inspiron 7390 comes with an USB 3.1 port located on the right side of the laptop. You can more information from this link https://dell.to/2OTbhFe.

No the description states onboard for RAM and SSD. That means its soldered, so get the configuration that you want.

No. I was informed by Sales the memory is on-board meaning its soldered to the board and cannot be upgraded. In fact, most everything including the SSD cannot be upgraded post-sale.

I recommend doing a search online for that information.

At the very least you’ll need a more modern kernel than the default 4.15 version in the most recent Linux Mint (19.2 as of this writing) to support some of the advanced hardware, like the new processor and Thunderbolt 3. So, Linux Mint won’t work by default, and you should look to the latest kernel info to see when Thunderbolt 3 will actually be usable in Linux, as well as what support exists or will exist for the Ice Lake processors.

An update to my earlier response: The Ice Lake Iris Plus graphics has been supported since kernel 5.2, and now Thunderbolt 3 will be supported in the upcoming kernel 5.4. While Linux Mint 19.2 ships with the long-term-support kernel 4.15, it might work with the new kernels. If not, you can get a different flavor of Linux and still use Cinnamon or another desktop environment to configure it to be like Linux Mint.

I don’t believe this one does. That was the compromise for moving the webcam. That’s why there’s a fingerprint sensor on the power button, now.

It does not support Windows Hello. It has a fingerprint reader.

No, multiple pre-shipped hands-on reviews say the new and improved version will only support up to a 1TB ssd. 

No, and the ssd is soldered to the motherboard so you can’t replace it either.

No, it comes with onboard memory.

NOTE: The memory is integrated on the system board from the factory and it cannot be upgraded later.

Yes, Dell has designed the XPS 13 inch 7390 2-in-1 with a QWERTY Back-lit keyboard only.

Yes, it has one USB 3.1 Gen 1 port on the right and USB 3.1 Gen 1 (Type-C) port/DisplayPort on the left.

Reference : https://dell.to/3bKmPRL

Yes, the XPS 7390 2-in-1 is designed with a fingerprint reader located on the power button.

You need to place your finger on the power button to log-in with the fingerprint reader.

No, it comes with onboard memory.

NOTE: The memory is integrated on the system board from the factory and it cannot be upgraded later.

The XPS 7390 2-in-1 is designed to support a 45 W (USB Type-C) power adapter.

Hi. It’s the XPS 13 7390 2-in-one laptop.

Hi yes it could vary. The maximum weight is 2.92 lbs (1.33 kg).

NOTE: : The weight of your computer depends on the configuration ordered and the manufacturing variability.

Hi. It’s done through Bluetooth. You can follow the instructions mentioned on this apple link : https://dell.to/2ISU20Z.

The XPS 7390 2-in-1 is designed and tested to support the below three Processors :

→ 10th Generation Intel Core i3

→ 10th Generation Intel Core i5

→ 10th Generation Intel Core i7

Hi. No, it is first released in 2019 and still being manufactured.

Hi. It’s the XPS 13 7390 2-in-1 laptop.

Hi. The XPS 13 7390 2-in-1 is not specifically tested with Oticon Opn 1 miniRITE T. Hence, you recommend you talk to the “Oticon” support for this.

This model XPS 13 2-in-1 7390 is designed as a 2-in-1 system model and allows you to switch between four different modes: Tent mode, Stand mode, Laptop mode, and the Tablet mode.

Hi. Apart from the fact that the New XPS 13 being the latest(2020) version you can find the differences in specifications from the below link. The below link compares the base configuration of both models.

Compare XPS 13 with the New XPS 13 : https://dell.to/2SoD8eU.

This model XPS 13 2-in-1 7390 is designed as a 2-in-1 system model and allows you to switch between four different modes: Tent mode, Stand mode, Laptop mode, and the Tablet mode.

Hi. The main difference between the XPS and the Inspiron is their target. The Inspiron is an entry-level line-up while the XPS, which stands for Xtreme Performance System, is a line of high-performance machines for heavy computing. Xps is a premium, lightweight whereas Inspiron is cost-effective and does not have as good build quality as XPS. Both are consumer-grade systems with XPS being overall being better in terms of build quality, design, features, and functionality.

Our dedicated 24/7 technical support team can look into all the technical issues and assist you accordingly.

You could reach out to them by sending a direct message at https://dell.to/38BdB9a or private message at https://dell.to/2XfeYF3 with the system Service Tag.

(How to locate Dell Service Tag: https://dell.to/321mAOp)

Dell has designed and tested the XPS 7390 2-in-1 with the Dell Active Pen PN579X stylus pen. For more details, you can refer this article https://dell.to/2ScWYec.

This is optional and has to be bought separately.

The XPS 7390 2-in-1 is currently available in these two color options :

→ Platinum Silver, Black interior

→ Platinum Silver, Arctic White interior

Hi. Yes, the XPS 13 7390 2-in-1 laptop comes with the choice of either i3, i5 or i7 Intel 10th Generation processors based on your requirements.

Hi. The XPS 13 7390 2-in-one is available in ” Platinum Silver, Black interior” and “Platinum Silver, Arctic White interior” color options only.

Dell has designed and tested the XPS 7390 2-in-1 with the Dell Active Pen PN579X stylus pen. For more details, you can refer this article https://dell.to/2ScWYec

Hi. You do not have the option. However, you can find the system manual from this link : https://dell.to/37aT7Tf.

The XPS 7390 2-in-1 is designed to support Dual-channel LPDDR4X type memory. The maximum memory supported is 32 GB and minimum memory is 4 GB.